Delivery

1. The delivery of the Product shall be carried out via the courier service provider chosen by the Buyer from the list made available on the Service.
2. The sale of Products is limited exclusively to the territory of the Republic of Poland.
3. The delivery of Products is subject to a fee and takes place under the terms described on the Service.
4. The cost of delivery of the Products will be automatically added to the price of the Products and will be indicated to the Buyer when placing the order.
5. The Seller provides the Buyer in particular with the following methods of Product delivery:
   • Courier shipment;
   • Shipment with collection at a parcel locker

Product complaints

• The Seller undertakes to deliver Products consistent with the description and free from defects.
• Detailed information regarding the Seller’s liability towards the Buyer is specified in the Act of 23 April 1964 – Civil Code (Journal of Laws of 2023, item 1610, as amended), in particular in Articles 556–576.
• With respect to Customers who are Entrepreneurs, the Seller shall not be liable for non-compliance of the Product with the Contract (the warranty for non-compliance of the Product with the Contract is excluded in the case of Entrepreneurs).
• The Seller is free from liability under the warranty if the Buyer knew of the defect at the time of conclusion of the contract.
• All Products available in the Online Store come from a legal source and are original.
• The Buyer has the right to submit a complaint in the event of non-compliance of the Product with the contract, in particular if the Product:
  • does not have the properties which goods of this kind should have due to the purpose specified in the contract or arising from the circumstances or intended use;
  • is not fit for the purpose of which the Seller informed the Buyer at the time of conclusion of the Contract;
  • was delivered to the Buyer in an incomplete condition.
• For a complaint to be effective, it should contain information regarding the subject of the complaint, in particular: an exact description of the type of non-compliance, the date of its occurrence, the order number and an indication of the type of demand.
• The Seller is obliged to promptly, but no later than within 14 calendar days from the date of receipt of the complaint, take a position on the matter.
• The Seller’s position regarding the submitted complaint may be presented to the Buyer in the form of a message sent to the e-mail address provided by the Buyer or via the account in the Service.
• The Buyer who exercises rights under the warranty is obliged, at the Seller’s expense, to deliver the defective item to the address Osowska 85/2, 04-351 Warsaw.

Right of withdrawal from the contract

1. A Consumer who has concluded a distance contract or an off-premises contract may withdraw from it within 14 days without giving any reason and without incurring costs, except for:
   • the Consumer’s choice of a method of delivery of the goods other than the cheapest standard delivery method offered by the trader;
   • the Seller’s consent to bear the costs or failure to inform the Consumer of the necessity to bear such costs.
2. The statement of intent to withdraw from the contract should be sent by e-mail to sklep@for-med.pl or in writing to the Seller’s address (indicated above).
3. The period for withdrawal from the contract begins:
   • for a contract under which the trader delivers the goods, being obliged to transfer their ownership – from the moment the Consumer or a third party indicated by the Consumer, other than the carrier, takes possession of the goods, and in the case of a contract which:
     • covers multiple goods which are delivered separately, in batches or in parts – from the moment of taking possession of the last good, batch or part,
     • provides for regular delivery of goods over a fixed period of time – from the moment of taking possession of the first of the goods;
   • for other contracts – from the date of conclusion of the contract.
4. The Consumer may withdraw from the contract by submitting to the Trader a statement of withdrawal from the contract. The statement may be submitted on the official form which constitutes Annex No. 2 to the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2020, item 287, as amended). To meet the deadline, it is sufficient to send the statement before its expiry. A sample form has also been attached to these Terms and Conditions.
5. In the event of withdrawal from a distance contract or an off-premises contract, the contract is considered not concluded.
6. The Trader is obliged to reimburse the Consumer immediately, and no later than within 14 days from the date of receipt of the Consumer’s statement of withdrawal from the contract, all payments made by the Consumer.
7. The refund of payments shall be made using the same means of payment as those used by the Consumer, unless the Consumer has expressly agreed to another method of refund which does not involve any costs for them.
8. The Consumer is obliged to return the goods to the Trader or hand them over to a person authorised by the Trader to collect them immediately, but no later than 14 days from the day on which they withdrew from the contract, unless the Trader has offered to collect the goods themselves. To meet the deadline, it is sufficient to send back the goods before the expiry of this period.
9. The right to withdraw from an off-premises or distance contract does not apply to the Consumer in relation to contracts:
   • the subject of which is goods that are non-prefabricated, manufactured according to the Consumer’s specifications or serving to satisfy their individual needs;
   • the subject of which is goods liable to deteriorate rapidly or with a short shelf life.