Delivery and returns

Delivery

1. Delivery of the Product will be made via the courier service provider selected by the Buyer from the list available on the Website.
2. The sale of Products is limited only to the territory of the Republic of Poland.
3. Delivery of Products is subject to payment and takes place on the terms described on the Website.
4. The cost of delivery of the Products will be automatically added to the price of the Products and will be indicated to the Buyer when placing the order.
5. The Seller provides the Buyer with, in particular, the following methods of Product delivery:
   • Courier delivery;
   • Shipment with parcel locker pickup

Product complaint

1. The Seller undertakes to deliver Products consistent with the description and free from defects.
2. Detailed information regarding the Seller’s liability towards the Buyer is specified in the Act of April 23, 1964, Civil Code (consolidated text: Journal of Laws of 2023, item 1610, as amended), in particular in Art. 556-576.
3. The Seller is not responsibility to customers who are Entrepreneurs for non-compliance of the Product with the Agreement (the warranty for non-compliance of the Product with the Agreement is excluded in the case of Entrepreneurs).
4. The Seller is free from responsibility under the warranty if the Buyer knew about the defect at the time of concluding the contract.
5. All Products available in the Online Store come from a legal source and are original.
6. The Buyer has the right to submit a complaint in the event of non-compliance of the Product with the contract, in particular:
   • there are no properties that an item of this type should have due to the purpose specified in the contract or resulting from the circumstances or purpose;
   • is not suitable for the purpose about which the Seller informed the Buyer when concluding the Agreement;
   • was delivered to the Buyer in an incomplete condition.
7. Complaint for its effectiveness should include information regarding the subject of the complaint, in particular: a detailed description of the type of non-compliance, the date of occurrence, the order number, and the indication of the type of claims.
8. The Seller is obliged to respond promptly, no later than within 14 calendar days from the date of receiving the complaint..
9. The Seller’s position regarding the submitted complaint may be presented to the buyer in the form of a message sent to the email address provided by the buyer or via the account in the service.
10. The Buyer exercising rights under warranty is obliged to deliver the defective item to the address Osowska 85/2, 04-351 Warsaw, at the seller’s expense.

Right to Withdraw from the Agreement

1. A consumer who has concluded a distance contract or a contract outside the premises of the enterprise may withdraw from it within 14 days without giving a reason and without incurring any costs, except for:
   • Choosing a delivery method other than the cheapest standard delivery method offered by the entrepreneur;
   • Agreeing with the seller to cover costs or failing to inform the consumer about the need to cover these costs.
2. The declaration of the intention to withdraw from the agreement should be sent via email to sklep@for-med.pl or in writing to the seller’s address (as indicated above).
3. The period for withdrawal from the agreement begins:
   • a) for an agreement in which the entrepreneur delivers goods and is obliged to transfer ownership – from the moment the consumer or a third party indicated by the consumer, other than the carrier, takes possession of the goods; in the case of an agreement that:
   • includes multiple goods delivered separately, in batches, or in parts – from the moment of taking possession of the last item, its batch, or part,
   • involves regular delivery of goods over a specified period – from the moment of taking possession of the first item;
     b) for other agreements – from the day the agreement was concluded.
4. The Consumer may withdraw from the agreement by submitting a declaration of withdrawal to the entrepreneur. The declaration can be submitted using the official form, which is attached as annex No. 2 to the Act of May 30, 2014, on Consumer Rights (consolidated text: Journal of Laws 2020, item 287, as amended). Sending the declaration before the deadline is sufficient to meet the deadline. A template of the form is also attached to these regulations
5. In the case of withdrawal from a distance contract or a contract concluded outside the enterprise’s premises, the agreement is considered not to have been concluded.
6. The Entrepreneur is obliged to immediately, but no later than 14 days from the date of receiving the consumer’s declaration of withdrawal from the agreement, return all payments made by the Consumer.
7. The refund is made using the same payment method used by the consumer unless the consumer explicitly agrees to a different method of refund that does not incur any costs for them.
8. The Consumer is obliged to return the goods to the Entrepreneur or hand them over to a person authorized by the Entrepreneur to collect them immediately, but no later than 14 days from the day they withdrew from the agreement, unless the entrepreneur proposed to collect the goods themselves. Sending the goods back before the deadline is sufficient to meet this requirement.
9. The right to withdraw from a contract concluded outside the premises of the enterprise or at a distance does not apply to the Consumer in relation to contracts:
   • Whose subject matter is non-prefabricated goods produced according to the consumer’s specifications or serving to satisfy their individualized needs;
   • Whose subject matter is goods that are perishable or have a short shelf life.

WZÓR FORMULARZA ODSTĄPIENIA OD UMOWY

Pełna nazwa przedsiębiorcy                                                                    Miejscowość, data

Adres siedziby przedsiębiorcy

Imię i nazwisko konsumenta

Adres konsumenta

Oświadczenie

o odstąpieniu od umowy zawartej na odległość

lub poza lokalem przedsiębiorstwa

Na podstawie ustawy z dnia 30 maja 2014 r. o prawach konsumenta (art. 27) odstępuję od umowy zawartej w dniu …………………….na odległość*/poza lokalem przedsiębiorstwa* bez podania przyczyny. 

Towar zwrócę stosownie do postanowień umowy.

Proszę o zwrot ceny towaru na konto*……… / w sposób, w jaki dokonano płatności za towar.*

………………………

Podpis konsumenta

* Niepotrzebne skreślić

Załącznik: dowód zakupu*/umowa* (zalecane)